We're here to help. During and after engagements, ForgeHarbor provides support to ensure your teams can operate platforms independently.
During your ForgeHarbor engagement, you have direct access to our team.
Included in engagement
After your project completes, we're still here for follow-up questions and guidance.
Available as add-on
For clients needing ongoing reliability and incident response support.
Custom engagement
These targets describe our goal response times for different types of requests. These are targets, not guarantees. Actual response times depend on issue complexity, availability, and scope.
Production incidents affecting customer-facing systems:
1 hour
Initial response time during business hours. Weekend/holiday response times available with Enhanced Support.
Infrastructure questions affecting team velocity:
4 hours
Target for architecture questions, deployment blockers, and time-sensitive guidance.
General support and guidance:
1 business day
Documentation clarifications, design feedback, and implementation guidance.
Requests for additional features or improvements:
As scheduled
Discussed during regular office hours or as part of future engagements.
Use this checklist to assess whether your infrastructure is ready for a new initiative or scale event.
A practical guide to conducting blameless post-mortems and capturing operational insights from incidents.
Questions to ask when reviewing cloud spend and identifying cost-optimization opportunities.
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